Effective Date: June 25, 2026
1. Company Information
This website is operated by Haven.
For any questions about these Terms of Service, your order, or our products, you can contact us using the details below:
Email: hello@havensleep.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
2. Acceptance of Terms
By accessing or using the Haven website, you agree to be bound by these Terms of Service.
If you do not agree with these terms, you must not use our website.
We recommend that you save or print a copy of these terms for future reference.
3. Accessing Our Website
We aim to keep our website available and running smoothly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
You are responsible for ensuring that anyone who accesses our website through your internet connection complies with these Terms of Service.
If you create an account with us, you are responsible for keeping your login details secure. We reserve the right to suspend or disable any account if we believe these terms have been breached.
4. Intellectual Property
All content on this website, including product descriptions, images, mattress designs, branding, graphics, layout, and website code, belongs to Haven or our licensors.
You may use our website content for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission.
5. Product Information
Haven specialises in mattresses and sleep-related products.
We make every effort to ensure that product descriptions, images, prices, and specifications are accurate. However, colours, finishes, dimensions, and product details may vary slightly from the images shown on our website.
All product images are for illustrative purposes only.
6. Orders and Payment
By placing an order through our website, you confirm that:
- The information you provide is accurate and complete.
- You are legally able to enter into a contract.
- You are authorised to use the selected payment method.
- You agree to pay the full amount shown at checkout.
We reserve the right to refuse, cancel, or amend an order if there is a pricing error, stock issue, payment problem, suspected fraud, or any other valid reason.
7. Delivery
Haven delivers across the United Kingdom.
Estimated delivery times are provided during the order process or in our delivery policy. These delivery times are estimates only and are not guaranteed.
Delays may occur due to logistics, stock availability, weather conditions, courier issues, or other circumstances beyond our control.
8. Returns and Trial Period
Eligible mattress purchases may be covered by either a 90-Night Trial or a 365-Night Trial, depending on the offer displayed and applicable at the time the order is placed.
The trial period shown to you at the time of purchase will remain applicable to your order.
If you are not satisfied with your mattress, you may request a return within your applicable 90-night or 365-night trial period, subject to our Returns Policy.
Returned products must meet our return conditions. Items that are damaged, stained, soiled, misused, or otherwise unsuitable for return may be refused or may result in a reduced refund.
Custom, made-to-order, or personalised items may not be eligible for return unless they are faulty.
Customers who purchased under a 90-Night Trial remain entitled to that 90-night period. Customers who purchased under a 365-Night Trial remain entitled to the 365-night period applicable to their order.
9. Guarantee
Eligible Haven mattresses may be covered by either a 5-Year Guarantee or a 10-Year Guarantee, depending on the offer displayed and applicable at the time the order is placed.
The guarantee period shown at the time of purchase will remain applicable to your order.
The applicable guarantee covers qualifying manufacturing defects, subject to the terms and exclusions of our Guarantee Policy.
The guarantee does not cover normal wear and tear, accidental damage, misuse, improper care, stains, odours, or damage caused by using an unsuitable bed base or foundation.
Customers who purchased under a 5-Year Guarantee remain covered for the applicable 5-year period. Customers who purchased under a 10-Year Guarantee remain covered for the applicable 10-year period.
Full details are available in our Guarantee Policy.
10. Limitation of Liability
We are not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms of Service excludes or limits our liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot be excluded under UK law.
Your statutory rights under UK consumer law remain unaffected.
11. Website Security
We do not guarantee that our website will be completely secure or free from bugs, viruses, or harmful material.
You must not misuse our website by introducing viruses, malware, or other harmful technology.
You must not attempt to gain unauthorised access to our website, server, database, or any connected system.
12. Third-Party Links
Our website may contain links to third-party websites.
These links are provided for convenience only. We are not responsible for the content, security, privacy practices, or policies of any third-party website.
Accessing third-party websites is at your own risk.
13. Acceptable Use
You must not use our website:
- For unlawful, fraudulent, or harmful purposes.
- To distribute misleading, offensive, or harmful content.
- To impersonate another person or business.
- To interfere with or damage the website.
- To attempt unauthorised access to any part of the website.
- To misuse our products, services, or website content.
We reserve the right to suspend, restrict, or terminate access to our website if these rules are breached.
14. Changes to These Terms
We may update or amend these Terms of Service from time to time.
Any changes will be posted on this page.
Changes to promotional trial or guarantee offers will not normally alter the trial or guarantee period that was applicable to an order when it was originally placed.
Your continued use of our website after changes are published means that you accept the updated terms for future use of the website.
15. Contact Us
If you have any questions about these Terms of Service, please contact us:
Haven Support Team
Email: hello@havensleep.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM